SUPPORT

WARRANTY

At DoDeca, we always strive to craft our products to the highest standards, following numerous quality control steps during the manufacturing process. If despite this, there were to be a problem with your product not caused by misuse or other exluding conditions (see below), DoDeca s.r.l.s. and its national distributors warrant free of charge labour and replacement parts in any country where an official DoDeca distributor is present (Please see this page for details on our current distributor network: click here). This warranty follows national or regional law obligations of dealers or national distributors and does not affect your statutory rights as a customer.

This warranty terms are as follow:

• The warranty is valid only for products purchased from an authorised DoDeca retailer or dealer.
• The warranty is not valid for any counterfeit products. Any product received for service that we determine is counterfeit will not be returned. The sale and distribution of counterfeit products is illegal.
• The warranty is valid from the date of purchase for a period of two years for all DoDeca products and must be proven with an original receipt, invoice or other proof of ownership issued by the seller. Exclusions apply in certain countries in line with national law: please contact the official DoDeca distributor in your country for more information.
• The warranty is limited to the repair of the equipment. Replacement will be at our discretion and both cases will not affect your original warranty. This warranty does not cover transportation or any other costs or any risk for removal, transportation and installation of DoDeca products.
• The warranty is only valid for the original owner and is not transferable.
• The warranty is not applicable in cases other than faults in materials and/or workmanship at the time of purchase and will not be applicable in case of:
  • Wear and tear of component parts, the intrinsic nature of which leads them to become worn or depleted with use, such as batteries.
  • Any interoperability issues with third party products unless we explicitly specify this intent.
  • Damages caused by incorrect installation, connection or packing or positioning.
  • Damages caused by any use other than correct use described in the user manual, negligence, modifications, or use of parts that are not made or authorised by DoDeca s.r.l.s.
  • Damages caused by faulty or unsuitable ancillary equipment
  • Damages caused by accidents, lightning, water, fire heat, war, public disturbances, acts of God or any other cause beyond the reasonable control of DoDeca s.r.l.s. and its official distributors.
  • Products whose serial number has been altered, deleted, removed or made illegible.
  • Repairs or modifications carried out by an unauthorised person.

How to claim repairs under warranty

Should you have any concerns regarding the performance of your product, please use the following procedure: Contact the authorised dealer, where you originally purchased the product from. Your dealer can then honour the product under the warranty terms and conditions. To validate the warranty, you will need to produce the original sales receipt or other proof of ownership and date of purchase. The proof of purchase must show the name of the purchaser and the retailer where the product was purchased from. If it is found that the product needs repair, your dealer will arrange this in conjunction with DoDeca or its authorised distributors.